Collective Learning AI Pty Ltd
Privacy Policy
Last updated: 20 Feb 2026
Introduction
Collective Learning AI Pty Ltd, also referred to as Collective Learning AI, CLAI, we, us, or our, is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our platform, interact with our AI-enabled learning tools, or communicate with us.
Collective Learning AI is a spin-out company from the Macquarie University Incubator. Certain intellectual property associated with the platform and related technologies is held by Macquarie University and may be licensed or otherwise made available to Collective Learning AI for development and commercialisation. This does not mean that Macquarie University automatically receives all personal information collected through our website or platform. Where Macquarie University is involved in a specific project, pilot, research activity, or deployment, additional terms or privacy notices may apply.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
The type of personal information we collect depends on how you interact with us and our services. Personal information we may collect includes:
Contact information
Name, email address, phone number, organisation, role, and postal address.
Account and profile information
User account details, education background, professional interests, learning goals, career goals, skills, areas of expertise, and preferences.
Learning and platform information
Courses viewed, lessons completed, content generated, skill assessments, learning progress, feedback, collaboration activity, and platform usage data.
AI interaction information
Prompts, questions, responses, uploaded content, chat history, interactions with AI agents or expert avatars, and other information submitted through AI-enabled tools.
Contribution and collaboration information
Knowledge contributions, comments, expert input, ratings, peer interactions, submitted materials, and professional collaboration records.
Technical information
IP address, browser type, device information, operating system, cookies, log data, analytics data, and website usage information.
Blockchain or reward-related information
Where relevant, contribution records, verification events, reward transactions, digital credential references, or other records connected with blockchain-enabled trust, attribution, or reward mechanisms.
We may also collect aggregated, anonymised, or de-identified information for analytics, reporting, research, and platform improvement.
How We Collect Personal Information
We may collect personal information:
- directly from you when you use our website, platform, forms, AI tools, or related applications;
- when you create an account, complete a profile, submit content, or participate in learning activities;
- when you communicate with us by email, forms, surveys, meetings, or events;
- through cookies and analytics tools when you use our website;
- from third parties, such as schools, universities, employers, organisations, integration partners, or authorised platform administrators, where appropriate.
If we receive personal information from a third party, we will take reasonable steps to make you aware of this where required or appropriate.
Cookies and Website Analytics
We may use cookies and similar technologies to help operate our website, improve user experience, understand website activity, and customise your experience.
Cookies may help us understand when and how you use our website. As a general rule, cookies do not directly identify you personally, although they may be linked to other information in some circumstances.
You may disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.
Purpose of Collection
We collect, hold, use, and disclose personal information for purposes including:
- providing and improving our website, platform, and services;
- creating and managing user accounts;
- delivering personalised learning experiences;
- generating AI-supported lessons, courses, summaries, explanations, and content;
- supporting expert-agent interactions and personalised upskilling pathways;
- enabling collaboration between learners, educators, professionals, and subject-matter experts;
- assessing skills, learning progress, and professional development needs;
- supporting career development, workforce capability planning, and learning recommendations;
- operating contribution, attribution, reward, or blockchain-enabled trust systems;
- communicating with you about our services, updates, pilots, programs, or opportunities;
- improving platform safety, quality, reliability, and performance;
- conducting analytics, research, testing, and product development;
- complying with legal, contractual, regulatory, and institutional obligations;
- protecting our rights, systems, users, and platform integrity.
Where possible, we use aggregated or de-identified information for analytics, reporting, research, and product improvement.
AI-Enabled Services
Collective Learning AI uses Generative AI and related technologies to support personalised learning, content generation, knowledge sharing, expert-agent interaction, and professional development.
When you interact with AI features, the information you provide may be processed to generate responses, improve recommendations, maintain learning continuity, support user profiles, and enhance platform functionality.
You should not submit sensitive, confidential, or third-party personal information into AI tools unless you are authorised to do so and the feature is intended for that purpose.
AI-generated outputs may not always be accurate, complete, or appropriate for your circumstances. You should use your own judgement and seek professional advice where required.
Direct Marketing
We may use your personal information to keep you informed about developments in our business, platform updates, events, programs, services, pilots, or opportunities that may be relevant to you.
We will only use your personal information for direct marketing where permitted by law. Direct marketing communications will include a simple way for you to unsubscribe or opt out.
We do not use sensitive information for direct marketing.
Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for the operation of our website, platform, and services, including:
- cloud hosting and technology service providers;
- AI model, infrastructure, or platform providers;
- analytics, security, and support providers;
- payment processors;
- schools, universities, organisations, employers, or institutional partners using our services;
- authorised administrators, educators, mentors, or program managers;
- professional advisers, including legal, accounting, insurance, and compliance advisers;
- regulators, government agencies, courts, or law enforcement bodies where required by law.
Where we use service providers, we take reasonable steps to ensure they handle personal information securely and only for authorised purposes.
We do not sell personal information to advertisers.
Macquarie University and Intellectual Property Context
Collective Learning AI is connected with the Macquarie University innovation ecosystem. Certain intellectual property used in or related to the platform may be owned by Macquarie University and licensed or otherwise made available to Collective Learning AI.
This Privacy Policy applies to personal information handled by Collective Learning AI. Macquarie University may have its own privacy obligations and policies. Where a project, pilot, research activity, or service involves Macquarie University, additional privacy notices, consent forms, agreements, or participant information statements may apply.
Blockchain and Contribution Records
Collective Learning AI may use blockchain or related technologies to support transparency, decentralisation, contribution recognition, rewards, credential verification, intellectual property attribution, or trust mechanisms.
Where blockchain features are used, we aim to avoid placing unnecessary personal information directly on public or immutable ledgers. We may instead use hashes, tokens, identifiers, metadata, or off-chain references where appropriate.
Because blockchain records can be difficult or impossible to alter or delete, users should understand that certain transaction or verification records may be persistent.
Security, Access, and Correction
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include access controls, encryption, authentication, audit logs, secure cloud infrastructure, monitoring, data minimisation, and internal policies.
When we no longer require personal information for the purpose for which it was collected, we will take reasonable steps to destroy, anonymise, or de-identify it, unless we are required or permitted to retain it by law, contract, audit requirements, security obligations, or technical constraints.
You may request access to the personal information we hold about you. You may also request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading. The Australian Privacy Principles include rights relating to access to personal information and correction of personal information.
To request access or correction, please contact us using the details below.
Overseas Transfer
Your personal information may be stored, processed, or disclosed outside Australia, including where we use cloud hosting, AI infrastructure, analytics, support, or technology providers located overseas.
Where personal information is disclosed overseas, we will take reasonable steps to ensure appropriate privacy and security protections apply, unless an exception applies under law.
GDPR
In some circumstances, the European Union General Data Protection Regulation may provide additional rights to individuals located in Europe.
Where GDPR applies, you may have rights including:
- the right to access your personal data;
- the right to request correction of inaccurate personal data;
- the right to request deletion of your personal data in certain circumstances;
- the right to request restriction of processing;
- the right to data portability;
- the right to object to certain processing activities.
To exercise these rights, please contact us using the details below.
Children and Students
Collective Learning AI may provide services to schools, universities, students, and education providers.
Where our services are used by minors, we may require consent from a parent, guardian, school, university, or authorised institution, depending on the context and applicable law.
We encourage parents, guardians, educators, and institutions to supervise and guide young users when using AI-enabled learning tools.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below.
We may ask you to provide further information so we can properly understand and respond to your concern. If we agree that your complaint is well founded, we will take reasonable steps to address the issue.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be posted on our website with a revised “Last updated” date. Your continued use of our website or services after changes are posted will indicate your acceptance of the updated Privacy Policy, where permitted by law.
How to Contact Us About Privacy
If you have any questions, seek access to your personal information, request correction, or have a complaint about our privacy practices, please see the contact details on our home page. Privacy enquiries can be addressed to the Privacy Officer at our registered address.